Shipping Guidelines

Welcome to DogHav.com, your premier source for premium canine comfort! We're dedicated to providing an unparalleled shopping experience for our cherished customers in Australia. Explore below for a detailed overview of our shipping policies, crafted to resolve all your delivery concerns and guarantee your complete contentment.

Complimentary Shipping: Enjoy the convenience of free shipping on all orders placed through our platform.

Dispatch Timeframe: Your orders undergo processing within 1 to 2 business days before being dispatched. For personalized assistance with your order, our dedicated support team at support@doghav.com is at your service.

Delivery Timeline within Australia: Expect your essentials to arrive within 3-5 days post-dispatch, as part of our standard shipping service. Please note that orders aren't processed or dispatched on weekends or holidays.

Order Modifications: While we strive to accommodate changes, please reach out to us promptly at support@doghav.com with your order number and relevant details. Modifications are subject to availability within a 24-hour window from order placement.

Expedited Orders: At this time, expedited rush orders are not available beyond our standard shipping options. Rest assured, we're continuously seeking ways to enhance our shipping services for your convenience.

Incorrect Address Disclaimer: For any shipping address errors, contact us immediately at support@doghav.com Changes or cancellations may be accommodated if the order hasn't been processed or shipped.

Incorrect/Missing Items: Notify us promptly of any discrepancies in your order via phone or email, providing your order number and associated details. We're committed to promptly rectifying such issues by shipping out the correct item(s).

Undelivered Packages: If your tracking indicates delivery but the package is missing, contact us immediately with your order number and phone number for investigation. Please note that once the order leaves our warehouse, our control over its delivery is limited.

Order Tracking: Upon processing and shipping, you'll receive email and/or text notifications, including a unique tracking number. If you haven't received this information, feel free to contact us for assistance.

International Shipping: We offer international shipping. For specific details on shipping times to international destinations, reach out to our friendly support team.

For further clarification or information on our shipping policy, reach out to us at support@doghav.com Your satisfaction is our priority because at DogHav.com we believe your furry friend deserves nothing but the best.